Citizens are demanding a modern government that delivers services in the same manner they are accustomed to in their day-to-day lives – on demand, tailored to their needs, and in the palms of their hands.
The transformation to Digital Government is extremely disruptive for state and local government agencies and higher education institutions who have historically provided services via disparate departments and program areas with limited ability to share data about those citizens.
The Journey to Digital Government Involves:
- TRANSFORMATION to a new citizen-centric operating model.
- Optimized DATA capabilities delivering security, transparency, efficiency, and digital scalability.
- New DIGITAL capabilities providing omni-channel services and engagement.